Shipping policy
Shipping Policy
Order Processing
All orders are processed and handed to our carrier within 24 hours of payment confirmation, Monday through Friday. Orders placed on weekends or public holidays are processed on the next business day.
Once your order is processed, you will receive a shipping confirmation email containing your tracking number. Please allow 24-48 hours for tracking information to begin updating, as carriers sometimes scan parcels only after they reach the first sorting facility.
Where We Ship From
Nuit Collection orders are fulfilled from our partner warehouse in China and shipped directly to you. This allows us to keep our pricing competitive without compromising on fabric quality or construction.
Delivery Times
Estimated delivery times after dispatch:
| Destination | Estimated Delivery |
|---|---|
| United States | 6–9 business days |
| Canada | 8–10 business days |
| United Kingdom & EU | 5–7 business days |
| Australia & New Zealand | 8–10 business days |
These are estimates, not guarantees. Delivery times may extend during peak retail seasons, public holidays in either country, customs inspections, or severe weather events.
Shipping Rates
Free standard shipping on all US orders over $XX. Orders under $XX are charged a flat rate of $X.XX.
Duties, Taxes and Customs
All Nuit Collection orders ship on a Delivered Duty Paid (DDP) basis. Import duties, customs charges and applicable taxes are already included in the price you pay at checkout. You will not be asked to pay anything additional when your parcel is delivered.
If a carrier ever contacts you requesting payment of duties or import fees on a Nuit Collection order, do not pay it — contact us at support@nuitcollection.com with your order number and a photo of the notice, and we will resolve it directly with the carrier. If you have already paid such a charge, send us the receipt and we will reimburse you in full.
Tracking Your Order
Your tracking link is included in your shipping confirmation email. If tracking has not updated for several days, this is usually normal during the international leg of the journey, when parcels can travel between facilities without being scanned.
Delivery Address Accuracy
Please double-check your shipping address at checkout. We cannot change an address once an order has entered fulfillment, which happens quickly given our 24-hour processing time. If you spot an error, email us at support@nuitcollection.com immediately and we will do our best to intervene.
We are not responsible for orders delivered to an incorrect address supplied by the customer. If such a parcel is returned to us, we will refund the item value less shipping costs, or reship at your cost.
Parcels Delayed, Stuck or Lost in Transit
We stand behind every parcel we send.
If tracking shows no movement for 10 consecutive business days, or your order has not arrived within the following windows, we treat the parcel as lost:
- United States: 15 business days past the estimated delivery date
- All other regions: 25 business days past the estimated delivery date
In these cases, contact us with your order number and we will offer you your choice of a full refund or a free replacement shipment. You do not need to file a claim with the carrier yourself — we handle that on our end.
Parcels Damaged in Transit
If your order arrives damaged, or the packaging shows clear evidence of mishandling, contact us at support@nuitcollection.com within 7 days of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the outer packaging, including the shipping label
We will issue a full refund or send a free replacement at your choice, and we cover all return costs. You will never pay to send back an item that arrived damaged.
Refused or Undeliverable Parcels
If a parcel is refused at delivery, or is returned to sender because of repeated failed delivery attempts or an uncollected package, we will refund the item value less any shipping and return costs incurred.
Split Shipments
Orders containing multiple items may occasionally ship in more than one parcel at no extra cost to you. You will receive separate tracking numbers for each.
Circumstances Beyond Our Control
We are not liable for delays caused by customs authorities, carrier disruptions, natural disasters, strikes, or other events outside our control. Where such a delay causes a parcel to exceed the windows above, our lost-parcel policy still applies — you remain protected.
Contact Information
Nuit Collection
Email: support@nuitcollection.com
Response time: Within 1 business hour, Monday to Friday, 9am–6pm EST